Increase Customer Satisfaction through Improved Quality!

Improve your project processes to achieve higher quality products, services, or results. This intensive course focuses on fundamental quality management tenets of leading thinkers such as Deming, Juran, and Crosby.

Learn how quality impacts virtually all aspects of project management.

Use proven tools and techniques for planning and implementing quality methods in a project environment.

Discover valuable techniques to improve project quality planning, quality assurance, and quality control. Gain knowledge in the quality standards of the Software Engineering Institute (SEI), International Organization for

Standardization (ISO), Six Sigma, and Baldrige.

Course Benefits

Project success is assured by taking a balanced approach to quality, time and cost, resulting in satisfied customers.

In this course, you develop and apply a project quality framework using the tools and techniques needed to deliver consistent project success within your organization.

At the end of this course, you take away project quality tools and templates for immediate use back at your job.

In this course, you will learn the following:

• Apply concepts and philosophies from leading quality experts
• Implement a successful quality program in your organization
• Prepare a quality management plan for your project
• Apply requirements analysis and management techniques
• Recognize how Six Sigma can lead to breakthroughs
• Conduct an inspection on project deliverables
• Develop proven techniques to calculate the cost of quality
• Use statistical process control tools and techniques
• Quality concepts and philosophies
• Quality processes
• Cost of quality
• Customer-focused quality techniques
• Requirements analysis and management techniques
• Statistical Process Control (SPC) tools

At a Glance

• Course Duration: 3 Days
• Course is customizable
• Schedule Flexible
• Price: N 150,000
• Location: Nigeria, Ghana, UAE, US.